8/11/2023 0 Comments Types of empathic listening![]() ![]() ![]() ![]() I call this level of listening generative listening, or listening from the emerging field of the future. It moves beyond the current field and connects to a still deeper realm of emergence. I am connected to something larger than myself.” This is the fourth level of listening. I feel more quiet, present and more my real self. “I can’t express what I experience in words. It’s a skill that requires us to activate a different source of intelligence-the intelligence of the heart. Empathic listening is a skill that can be cultivated and developed, just like any other skill in human relations. That judgment is only possible when we have a direct sense of what someone wants to say before we analyze what she actually says. And then we may recognize whether a person chooses the right word or the wrong one to express something. When operating in this mode, we usually feel what another person wants to say before the words take form. If that happens, we feel a profound switch we forget about our own agenda and begin to see how the world unfolds through someone else’s eyes. When moving into that mode of listening we have to activate our empathy by connecting directly, heart to heart, to the other person. But when we listen empathically, our perception shifts from our own organization into the field, to the other, to the place from which the other person is speaking. As long as we operate from the first two types of listening, our listening originates from within the boundaries of our own mental-cognitive organization. When we are engaged in real dialogue, we can, when paying attention, become aware of a profound shift in the place from which our listening originates. “Oh, yes, I know how you feel.” The third and deeper level of listening is empathic listening. You ask questions and you carefully observe the responses that nature (data) gives to you. Object-focused or factual listening is the basic mode of good science. You attend to ideas about reality that differ from your own rather than denying them (as you do in the case of downloading). In this type of listening you pay attention to what differs from what you already know. “Ooh, look at that!” The second type of listening is object-focused listening: listening by paying attention to factual and to the novel or disconfirming data. When you are in a situation where everything that happens confirms what you already know, then you are listening by downloading. “Ya, I know that already.” The first type of listening is downloading: listening by reconfirming habitual judgments. In my years of working with groups and organizations, I have identified four basic types of listening. ![]()
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